Troubleshooting

Why is my alert delayed?

How Next Up, Auto, Pause queue, and alert spacing decide when an alert plays.

Help center · support@konduit.gg

Is the queue waiting for you?

Every alert lines up in Next Up and shows when it's its turn.

  • With Auto off, alerts wait until you fire them. Press Fire next alert on the Live Dashboard or in the chat window's Next Up, press Alert on the rail, or use Cmd/Ctrl+Shift+N. Subs have their own Next sub button and their own Auto switch.
  • With Auto on, Konduit fires the next alert after the Delay you set, from 3 to 15 seconds.
  • Pause queue, in the menu bar (Mac) or system tray (Windows), holds alerts and subs until you turn it off. The chat window's Next Up tells you when the queue is paused.

Konduit waits for what's on screen

Two alerts never play on top of each other.

  • A tip that arrives during a sub card or a gift burst waits for it to finish, then plays.
  • On Auto, subs wait while a tip is on screen or its message is still being read out, and queued donations go first.
  • A card stays up until its message has been read out, even if that's longer than the display time.
  • Your own Fire next alert press doesn't wait for a gift burst.

Spacing between alerts

Under Alerts & TTS → Alert Queue, Max alerts per minute spaces alerts out. At the default of 30, Konduit waits at least 2 seconds between alerts, even when you press Fire next alert.

When the platform is slow

Konduit can only show an event after the platform sends it. Kick events reach Konduit through Konduit's server, and the app picks them up every 2 seconds. If one platform is behind and the others aren't, check its card in Integrations. If every platform is behind, check your internet connection and whether your computer just woke from sleep.

Support details

Use Report a Bug at the bottom of the sidebar, or email support@konduit.gg with the platform, the event type, when the viewer sent it, when it showed in Konduit, and your Konduit version.