Terms of Service

The service

Konduit is a livestream command center: it brings chat, alerts, tips, and streaming tools for Twitch, YouTube, Kick, and Rumble into one desktop app for macOS and Windows.

Your account

You need an account to use Konduit. You create it in the app, with an email and password or with Google. Keep your sign-in details secure — you're responsible for activity under your account. You must be at least 13 years old (or the minimum age required by the streaming platforms you connect, whichever is higher).

Plans and billing

Konduit has a free plan and a paid plan, Pro, that costs $10/month or $99/year.

• Every new account starts with a 14-day free trial of the full product. The trial starts when you create your account in the app. It doesn't need a credit card.
• If you subscribe during your trial, you won't be charged until the trial ends. Your first payment is taken when the 14 days are up.
• If your trial ends without a subscription, your account moves to the free plan. The free plan includes every feature on one streaming platform you choose (Twitch, Kick, YouTube, or Rumble). Your other platforms sleep, with their sign-ins kept, until you subscribe. Using several platforms at once, including multi-platform chat and sending one message to several platforms, is part of Pro.
• Payments are processed by Stripe. By subscribing you agree to Stripe's terms as they apply to payment processing.
• Subscriptions renew automatically each month or year until you cancel.
• If a renewal payment fails, you keep full access for a short grace period so you can update your payment method. If the payment still doesn't go through, your account moves to the free plan.
• Prices may change; we'll give existing subscribers notice before a change affects them.

Cancellation and refunds

• You can cancel any time. In the app, go to Plans & Billing and choose Manage Subscription. This opens your Stripe customer portal, where you can cancel.
• When you cancel, you keep full access until the end of the period you've already paid for. After that, your account moves to the free plan and you won't be charged again.
• If you subscribe during your trial and cancel before the trial ends, you won't be charged.
• Payments are non-refundable, except where the law requires a refund. If you think you were charged in error, email support@konduit.gg and we'll look into it.
• Deleting your Konduit account cancels your subscription right away. Full access ends at that point, and the unused part of your billing period isn't refunded.

Third-party platforms

Konduit connects to services you already use — Twitch, YouTube, Kick, Rumble, Streamlabs, and the tip and merch services you choose. Your use of those services through Konduit remains governed by their own terms:

• By using Konduit's YouTube features, you agree to be bound by the YouTube Terms of Service. The Google Privacy Policy describes how Google handles your data. You can revoke Konduit's access to your Google account at Google's security settings page.
• You are responsible for complying with the terms of every platform you connect, including their community guidelines and content policies.
• The platforms are not our partners and we don't control them. If a platform changes or restricts how third-party tools connect, features that depend on it may stop working. We'll work to restore or replace affected functionality, but we can't guarantee any platform integration will remain available.

Acceptable use

Don't use Konduit to:

• Spam, harass, or send messages that violate a connected platform's rules
• Attempt to access other users' accounts or data
• Reverse-engineer, resell, or redistribute the software
• Interfere with the operation of the service or circumvent feature restrictions

Our Acceptable Use Policy has more detail. We may suspend or terminate accounts that violate these terms.

Your content

Messages you send, settings you create, and your stream content are yours. You give us only the permission we need to handle that content to run the features you use — for example, passing Kick events, tips, and merch orders from our server to your app. Our Privacy Policy explains what stays on your computer and what passes through our servers.

Software license

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the Konduit app for your own streaming. The license covers the free plan at no cost, and Pro while your trial or subscription is active.

Disclaimers

Konduit is provided "as is." Livestreaming involves many moving parts we don't control — platform outages, API changes, network conditions. We don't warrant that the service will be uninterrupted or error-free. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, Refec Publishing LLC's total liability for any claim arising from these terms or the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue from interrupted streams.

Termination

You can stop using Konduit, cancel your subscription, or delete your account at any time. We may suspend or terminate access for violation of these terms. Sections that by their nature survive termination (limitation of liability, disclaimers) survive.

Governing law

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Disputes will be resolved in the courts located in Maricopa County, Arizona.

Changes

We may update these terms. Material changes will be posted here with a new effective date; continued use after changes take effect means you accept them.

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