Troubleshooting

Audio cuts out during stream

Where alert sounds and the voice play, and what to check when either goes quiet.

Help center · support@konduit.gg

Related help

Where each sound comes from

  • Alert and sub sounds play from Konduit's Browser Source in OBS while that source is open. Without a Browser Source, they play from the Konduit app.
  • Text-to-speech always plays from the Konduit app, through your computer's sound output. It uses your computer's built-in voices, or your own ElevenLabs or Fish Audio voice if you added a key on Alerts & TTS.

So if the alert sound is missing only on stream, look at OBS. If the voice is missing, look at Konduit and your computer's sound output.

Quick checks in Konduit

  1. On Alerts & TTS, check that the Volume under Donation alert audio and Sub alert audio isn't at 0. At 0 the label reads Muted.
  2. Still on Alerts & TTS, check Platform TTS Thresholds. Alerts below these amounts show on stream without sound or voice. The defaults are 50 bits on Twitch, 100 KICKs on Kick, $5 on YouTube, and $2 on Rumble and Streamlabs.
  3. Click Konduit's icon in the menu bar (Mac) or the system tray (Windows) and make sure Mute all alerts is off.
  4. Mute sub sound (Cmd/Ctrl+Shift+M by default) turns the sub sound off until you press it again. If subs went quiet, press it once more.
  5. A sub is read out only when the subscriber typed a message. That's on purpose.
  6. Using ElevenLabs or Fish Audio? If a line can't be read with your own voice (no credits left, no connection, or a key problem), Konduit reads it with the Backup system voice instead, so a different voice on a line points to your ElevenLabs or Fish Audio account. Fish Audio charges API use to API credit, which is separate from a Fish Audio website plan. Volume is set by the Vol slider under the voice settings.

Check your computer's sound output

macOS and Windows can switch the default output when headphones, a capture card or a virtual audio device connects. Open your system's sound settings and make sure the device you listen on is still selected.

Check OBS

While Konduit's Browser Source is open, alert sounds come from OBS, so what you and your viewers hear depends on how OBS handles that source's audio. Check that the source isn't muted in OBS. If it still won't play, right-click the source and choose Refresh.

What to send support

Use Report a Bug at the bottom of Konduit's sidebar, or email support@konduit.gg with your operating system, your Konduit version, the device you listen on, and roughly when the sound stopped.