Check the platform's card in Integrations. Connected means Konduit is receiving. Any other status tells you what's wrong.
YouTube and Rumble chat only come in while you're live. If you just went live, give Konduit a moment to find the stream, or choose Find Livestream (YouTube) or Find Live Stream (Rumble) in the card's settings.
If the card says Expired or Revoked, open its settings with the gear and choose Reauthenticate.
On the free plan, one platform's chat runs at a time. To switch, choose Use this platform on another platform's card.
Check the chat window's filters. Donations and Subs show only those messages, and Pause holds the feed still until you choose Resume.
If it keeps happening, use Report a Bug in the app or email support@konduit.gg.