When chat from Twitch, YouTube, Kick or Rumble doesn't show up in Konduit, the platform's card on Integrations usually tells you why. Work through these checks in order.
1. Is the platform asleep on the free plan?
The free plan runs every feature on one streaming platform. The others sleep with their sign-ins saved and don't connect. If the card says it is asleep on the free plan, either press Use this platform on that card to make it your platform, or go Pro to run all of them at once. See Plans and the free plan.
2. Read the card's status
Open Integrations and find the platform's card.
- Connected: chat is flowing. If messages still don't show, go to check 5.
- Configured or Authorized: you are signed in, but Konduit hasn't seen the connection working yet. YouTube and Rumble stay here until you are live. Go to check 4.
- Expired, or Needs attention on the Connection: line in the card's gear panel: the sign-in needs renewing. Go to check 3.
- Connect button and no status: the platform isn't set up yet. Follow its setup guide: Twitch, YouTube, Kick or Rumble.
3. Renew the sign-in
Open the card's gear panel and press:
- Twitch or Kick: Reauthenticate.
- YouTube: Reauthenticate with Google.
- Rumble: Sign in to Rumble (only needed to send chat; reading chat works from your channel URL).
Approve Konduit in the page that opens. Twitch, Kick and YouTube share one sign-in listener, so only one sign-in can wait for approval at a time. If another one is waiting, finish it or press Cancel first.
4. Make sure Konduit can find your live stream
- YouTube: when you go live, Konduit finds your livestream on its own. If you are live and chat hasn't connected, press Find Livestream in the YouTube panel.
- Rumble: Konduit checks your channel page and connects when you go live. Rumble's channel page can take a minute or two to list a new stream. Press Find Live Stream in the Rumble panel to check now. If it still can't find the stream, enter its ID in Live Stream ID and press Connect.
- Kick: if you are signed in but Kick is disconnected, press Reconnect official events in the Kick panel.
5. Reconnect
- Press Test on a connected card to check the connection.
- Open the Konduit tray menu (the Konduit icon in your menu bar, or in the taskbar tray on Windows) and choose Reconnect all. Konduit reconnects every platform you have set up.
Konduit also reconnects on its own when a platform drops, and refreshes an expired sign-in on the next reconnect. If a platform itself is having an outage, its card shows it as disconnected until the service is back.
Still not working
Open Settings → Debug & Logs and choose Send debug logs.... Konduit saves your recent logs as a zip in your Downloads folder. Email it to support@konduit.gg with the platform's name and what the card shows.